Shipping policy
Order Processing
Processing Time
We process orders within 2–5 business days (unless otherwise noted for pre-order or custom items). Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).
Domestic (U.S.) Orders
Once shipped, delivery can take anywhere from 5–10 business days, depending on your location and shipping method selected at checkout. Delays may occur due to factors outside of our control.
Refused or Undeliverable Packages
Refused Delivery
If a package is refused at customs or by the customer due to unpaid import fees or any other reason, and the package is returned to us, the customer will be responsible for the original shipping charges, any customs fees or taxes incurred on the return shipment, and any return shipping costs. If these fees exceed the value of the merchandise, the package may be abandoned, and no refund will be issued.
Incorrect or Incomplete Address
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of re-shipping the package. Please double-check your address during checkout to avoid delays or additional charges.
Shipping Delays & Carrier Issues
Unforeseen Circumstances
We are not responsible for shipping delays caused by factors such as severe weather, natural disasters, labor strikes, or other events beyond our control.
Carrier or Customs Delays
We are not liable for delays caused by carriers or customs authorities, including clearance delays, routing errors, or other issues once a package has left our facility.
Lost, Damaged, or Stolen Packages
Lost Packages
In the event a package is lost in transit, either the customer or our store can open a claim with the carrier. We will do our best to assist in recovering your package but cannot guarantee a replacement or refund until the carrier confirms the loss.
Stolen Packages
If you suspect your package was stolen upon delivery, please contact the carrier immediately to file a claim. Unfortunately, we cannot issue refunds or replacements for stolen packages unless confirmed by the carrier’s investigation.
Damaged Packages
If your package arrives damaged, please document and photograph the damage, then contact us at goodbadorelse@gmail.com. We will work with you to resolve the issue, but any claims for damages may need to be filed directly with the shipping carrier.
Customer Responsibility
By placing an order with us, you acknowledge that you, the customer, are responsible for understanding the import regulations and associated fees in your country.
We strongly encourage you to check with your local customs office if you have any questions about potential duties, taxes, or fees before placing an order.
Contact Us
If you have any questions or concerns regarding this Shipping Policy, please reach out to us at: sentiglobal99@gmail.com
We appreciate your support and understanding as we work to deliver your order safely and promptly. Thank you for shopping with us.